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01923 834020

Patient Privacy Notice

This Privacy Notice becomes effective as of 25 May 2018.
We understand that we have a responsibility to protect and respect your privacy and look after your personal data.
This Privacy Notice, inclusive of our General Terms of Service, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.
For clarity, Revere Clinics may be both data controller and data processor for your personal data under certain circumstances.
By providing us with your data, you warrant that you are over 13 years of age.
We have appointed a Data Protection Officer who is in charge of privacy related matters for us. If you have any questions about this privacy notice, please contact the Data Protection Officer using the details set out below:
Our full details are:
Revere Clinics
Name of Data Protection Officer: Paul Roberts
Email: info@revereclinics.com
Postal address: William Old Centre, Ducks Hill Road, Northwood, Middlesex, HA6 2NP.
We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes. www.revereclinics.com
How the law protects you
Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for patient care purposes.
How do we collect personal data from you?
We receive information about you from you when you book a consultation, register on our website, contact us by phone, email or otherwise in respect of any of our services or when you inform us of any other matter.
If you provide us with personal data about a third party (for example when referring a colleague or client), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.
What type of data do we collect from you?
The personal data that we may collect from you includes your name, address, email address, phone numbers, date of birth and payment information in relation to our service provision.
We also retain records of your queries and correspondence, in the event you contact us.
Retention periods
We will keep your personal data for the duration of the period you are registered with us for ten years. We shall retain your data only for as long as necessary in accordance with applicable laws.
On the conclusion of your service, we may keep your data for up to ten years after you have completed your treatments with us.
We may not be able to delete your data before this time due to our legal and/or accountancy obligations.
We assure you that your personal data shall only be used for these purposes stated herein.
Sensitive data
We do not collect any Sensitive data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
How we use your personal data?
We only use your personal data when legally permitted. The most common uses of your personal data are:

  • • When we need to perform the contract between us.
  • • Where it is necessary for our legitimate interests (or those of the third party) and your interests and fundamental rights do not override these interests.
  • • Where we need to comply with a legal or regulatory obligation.

Table 2 below, shows you how we use your personal data.

Purpose/Activity
 
Type of data
 
Lawful basis for processing
 
 
To register you as a new patient
 
(a) Identity
(b) Contact
 
Performance of a contract with you
 
To process and deliver your service
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
 
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
 
(a) Performance of a contract with you
(b) Necessary for our legitimate interests to recover debts owed to us
 
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
 
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
 
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
 
To enable you to partake in a prize draw, competition or complete a survey
 
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
 
(a) Performance of a contract with you
(b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business
 
To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
 
(a) Identity
(b) Contact
(c) Technical
 
(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
(b) Necessary to comply with a legal obligation
 
To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising
 
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
 
Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
 
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
 
(a) Technical
(b) Usage
 
Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
 
To make suggestions and recommendations to you about goods or services that may be of interest to you
 
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
 
Necessary for our legitimate interests to develop our products/services and grow our business
 

Marketing communications
You will receive marketing communication from us if you have:

  • I. Requested information from us or purchased goods or services from us; or
  • II. If you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
  • III. In each case, you have not opted out of receiving that marketing.

Disclosures of your personal data
We may have to share your personal data with the parties as shown below for the purposes set out in the table 2 above:

  • • Service providers who provide IT and system administration services.
  • • Professional advisers including, manufacturers, lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • • We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.
  • • We work closely with a number of third parties like telecom service providers, CRM database providers, scheduling software providers and web-based service providers, mainly to provide you with systematic continuity of care.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your data for specified purposes and in accordance with our instructions.
International Transfers
We share your personal data within our group of companies which involves transferring your data outside the European Economic Area (EEA). Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or

  • • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
  • • Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Please email us at info@revereclinics.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our patients (including Contact, Identity, Financial and Transaction Data) for ten years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your rights
In the event of preventing the use or processing of your personal data we shall be unable to provide our services or process the cancellation of your service.
You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten.
There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.
Our Privacy Notice shall be made clear to you at the point of collection of your personal data. You can request to see your personal data at any time. You can do this by contacting us on info@revereclinics.com.
We will not contact you for marketing purposes unless you have given us your prior consent. You can change your marketing preferences at any time.
You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Third party links
The Revere Clinics website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see Cookie Policy
Accessing and updating your data
You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, phone number and e-mail address are kept up to date at all times. You must do this by contacting us on info@revereclinics.com.
You have the right to access the information we hold about you. Please email your requests to info@revereclinics.com. so that we can obtain this information for you.
Links to other sites
Revere Clinics may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.
Where we store your personal data
We follow accepted CQC standards to store and protect the personal data we collect, including the use of encryption if appropriate. All information you provide to us is stored on our secured servers within the EEA.
Liability
We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions.
Data Breaches
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.
Contact us
Please e-mail any questions or comments you have about privacy to us at info@revereclinics.com
Your right to make a complaint
You have the right to make a complaint about how we process your personal data to the Information Commissioner:
https://ico.org.uk/concerns

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113